FAQs

Frequently Asked Questions

Each piece from Haus of Jewels is thoughtfully crafted and handled with care to ensure it arrives ready to be worn and cherished.

How long does it take to process my order?

Processing times vary depending on the item purchased.

Custom jewelry: Please allow 7–10 business days for production and shipment.
Ready-to-ship jewelry: Orders are processed and shipped within 3–4 business days.

When will I receive my tracking information?

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

Do you offer returns or exchanges?

Due to the personalized nature of our jewelry, all sales are final. We kindly ask that you review all customization details carefully before placing your order.

Can I change or cancel my order after placing it?

Orders are processed quickly to ensure timely delivery. Once an order is placed, it cannot be changed or canceled.

Will my jewelry tarnish?

Our jewelry is crafted with high-quality gold-plated materials designed for long-lasting wear. With proper care, your pieces will maintain their shine and beauty over time.